For small contractors
Missed-call text-back for contractors
When you're on a roof, in a crawl space or in the middle of a pour, you can't pick up. Missed-call text-back makes sure the caller still hears from your business in seconds, so they don't move on to the next contractor on the list.
How it works
- A call goes unanswered. Your phone rings as usual. If nobody picks up, the call forwards to us.
- The caller gets a short text, automatically. Something like: "Hi, this is ABC Plumbing. Sorry we missed you, we're on a job. What can we help with?"
- You get an alert. The job details and any voicemail transcript land on your cell.
- You reply when you're free. You answer like any text and pick the time. We deliver your message.
Your number stays yours
You keep your business number. Missed calls forward to us, and texts come from a separate local texting number we provide. Setup in a day; texting goes live after carrier approval, usually about 14 days; missed-call alerts start right away.
What it is not
It isn't a robot pretending to be you. The first text is automatic and says who it's from. Anything about price, schedule or the job itself comes from you.
Is it allowed?
Yes, when it's done right. We register your business texting with the carriers (known as A2P 10DLC), only text people who contacted you, honor STOP right away and only send between 9 AM and 8 PM. See our SMS Terms.
Which trades use it
Any trade where the owner is also on the tools: concrete, plumbing, HVAC, electrical, roofing, landscaping and remodeling. If calls come in while your hands are busy, it fits.
Pricing
Text-Back is $129 a month with no setup fee, for solo contractors. Follow-Up Pro adds estimate follow-ups and review texts. See all plans.