For plumbing and hvac contractors

Under a sink or on a rooftop unit? We'll text them back.

When a furnace quits in January or a pipe lets go, the customer calls until someone answers. Retain Bridge texts every missed caller back in seconds and sends you the details, so you can decide who needs you first.

How it works for plumbing and hvac contractors

  1. A call goes unanswered. Your business number rings as usual; if nobody picks up, the call forwards to us.
  2. The caller gets a text in seconds, automatically, from a separate local texting number.
  3. You get an alert with the job details and any voicemail transcript.
  4. You reply and set the time. We deliver your message. We never book on our own.

Example first text: "Hi, this is North Star Plumbing & Heating. Sorry we missed you, we're on a call. What's going on? Reply with the issue and address and we'll get right back to you."

Urgent calls, sorted

The first text asks what's going on. Replies like "no heat" or "water on the floor" land on your phone with the details, so you can prioritize without listening to every voicemail.

Seasonal rushes

Heating season and spring thaw bring call spikes your office can't always keep up with. Every missed caller still hears back in seconds.

Replacement estimates

Furnace, AC, water heater and repipe quotes are big decisions that homeowners sit on. Follow-Up Pro checks in on day 3, 7 and 14 and stops when they reply.

Reviews after the repair

Right after you fix the problem is when customers are happiest. One thank-you text with your Google review link and a STOP opt-out goes out when the job is marked done.

Which plan fits

Text-Back ($129/mo, no setup fee) if you mainly need every missed caller to hear back. Follow-Up Pro ($297/mo) if you send estimates every week and want follow-ups and review texts. Done-For-You ($597/mo, waitlist) adds Google Business Profile care; inquiry answering and estimate scheduling are coming soon. See all plans.

Good to know

You keep your business number. Missed calls forward to us, and texts come from a separate local texting number we provide. Setup in a day; texting goes live after carrier approval, usually about 14 days; missed-call alerts start right away.

Texting follows carrier rules: registered business texting, only people who contacted you, STOP honored right away, and messages sent between 9 AM and 8 PM. See our SMS Terms.

Other trades we work with

Electrical contractors · Concrete contractors · Roofing contractors

Comparing options? Read how to choose a missed-call text-back service.

Schedule a free consultation Watch a missed call get recovered